Returns & Exchanges

At Calecim Professional, we stand by the quality of our physician-grade skincare and offer a 30-day return window for products in their original, unopened condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your skincare investment.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box to avoid processing delays.

• 3.
  Ship the Items

  Send your return package using a trackable shipping method to our distribution center; we recommend retaining your tracking receipt for verification.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned goods, your refund will be processed to your original payment method within 7-10 business days.